Troubleshooting

Fixes for the most common issues

I didn't receive my sign-in code

Check your spam folder, then request a new code — codes expire after a few minutes. Corporate mail filters can delay delivery; a personal address is a quick workaround.

A tool result failed or looks incomplete

Re-run the tool — transient failures are automatically retried on our side, but a fresh run is the fastest fix. Failed runs are not meant to consume your credits; if you believe you were charged for a failure, contact support with the tool name and time.

The app can't reach the server

Check your connection, then force-close and reopen the app. If the problem persists, check the web app at app.marketingtool.pro — if the web works, reinstalling the app usually resolves it.

My subscription isn't recognized

Make sure you're signed in with the same account you subscribed with. iOS: Settings → Subscriptions; Android: Play Store → Payments & subscriptions to confirm the subscription is active, then reopen the app.

Something else?

Email [e-mail] with your account email, platform (web / iOS / Android), and a screenshot if you can.