> For the complete documentation index, see [llms.txt](https://docs.marketingtool.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.marketingtool.pro/product/troubleshooting.md).

# Troubleshooting

Fixes for the most common issues

<details>

<summary>I didn't receive my sign-in code</summary>

Check your spam folder, then request a new code — codes expire after a few minutes. Corporate mail filters can delay delivery; a personal address is a quick workaround.

</details>

<details>

<summary>A tool result failed or looks incomplete</summary>

Re-run the tool — transient failures are automatically retried on our side, but a fresh run is the fastest fix. Failed runs are not meant to consume your credits; if you believe you were charged for a failure, contact support with the tool name and time.

</details>

<details>

<summary>The app can't reach the server</summary>

Check your connection, then force-close and reopen the app. If the problem persists, check the web app at [app.marketingtool.pro](https://app.marketingtool.pro/) — if the web works, reinstalling the app usually resolves it.

</details>

<details>

<summary>My subscription isn't recognized</summary>

Make sure you're signed in with the same account you subscribed with. iOS: **Settings → Subscriptions**; Android: **Play Store → Payments & subscriptions** to confirm the subscription is active, then reopen the app.

</details>

<details>

<summary>Something else?</summary>

Email <Help@marketingtool.pro> with your account email, platform (web / iOS / Android), and a screenshot if you can.

</details>


---

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