> For the complete documentation index, see [llms.txt](https://docs.marketingtool.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.marketingtool.pro/ecommerce-chatbot-builder.md).

# Ecommerce Chatbot Builder

Creates an AI customer service chatbot script trained on your product catalog, shipping policies, and FAQ for instant support.

**Category:** [E-commerce & Shopify](/e-commerce-and-shopify.md) · **Badge:** E-commerce

## Where to find it

* **Web app** — [app.marketingtool.pro/tools/ecommerce-chatbot-builder](https://app.marketingtool.pro/tools/ecommerce-chatbot-builder)
* **iOS / Android app** — open the **Tools** tab and search “Ecommerce Chatbot Builder”

## Inputs

| Input                  | Type     | Required |
| ---------------------- | -------- | -------- |
| Describe what you need | textarea | ✅        |
| Store / Brand Name     | text     | optional |
| Top Customer Questions | text     | optional |

## Result workspace

Your result page is organized into tabs: **Overview**, **Script**, **FAQ**, **Test**.

## Tips for best results

* **Top Questions** — What do customers ask most often?
* **Policies** — Share your shipping, return, and refund policies.
* **Tone** — Friendly, professional, or casual chatbot voice?

## How to run it

1. Open **Ecommerce Chatbot Builder** (links above).
2. Fill in the inputs and press **Generate**.
3. Review your full result page — it's saved to your History automatically. On desktop, use **Download All** to save every asset.


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