> For the complete documentation index, see [llms.txt](https://docs.marketingtool.pro/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.marketingtool.pro/customer-winback-flow-creator.md).

# Customer Winback Flow Creator

Builds AI-powered re-engagement campaigns targeting lapsed customers with personalized incentives based on purchase history.

**Category:** [E-commerce & Shopify](/e-commerce-and-shopify.md) · **Badge:** E-commerce

## Where to find it

* **Web app** — [app.marketingtool.pro/tools/customer-winback-flow-creator](https://app.marketingtool.pro/tools/customer-winback-flow-creator)
* **iOS / Android app** — open the **Tools** tab and search “Customer Winback Flow Creator”

## Inputs

| Input                  | Type     | Required |
| ---------------------- | -------- | -------- |
| Describe what you need | textarea | ✅        |
| Store / Brand Name     | text     | optional |
| Lapse Period           | text     | optional |

## Result workspace

Your result page is organized into tabs: **Overview**, **Segments**, **Incentives**, **Schedule**.

## Tips for best results

* **Lapse Period** — After how many days do you consider a customer lapsed?
* **Budget for Incentives** — What discounts or free gifts can you offer?
* **Past Campaigns** — Share results of any previous winback attempts.

## How to run it

1. Open **Customer Winback Flow Creator** (links above).
2. Fill in the inputs and press **Generate**.
3. Review your full result page — it's saved to your History automatically. On desktop, use **Download All** to save every asset.


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